So, if you have to get to Nougat, you must download files depending to your current software version and install them in incremental order one after another until you install the last file. Maybe on closing, you can request from Samsung that they allow you discuss such issues also. At 3,500 mAh, its battery has a greater capacity than the S6, and retains wireless-charging support. I was attempting to reinstall stock firmware, as I was having issues with the phone Rom is excellent I hasten to add , and that's when the problem arose. Cormac: If you cannot help, you must escalate the issue. Cormac: If the phone is defective and is submerged in water and gets water damaged, through no fault of my own, but due to a manufacturing defect, it's not my fault and should be replaced, even with water damage, as the defect allows water to penetrate the phone where its advertised it can withstand this. Consumer Reports is an independent, non-profit organization dedicated to helping consumers.
However, is there anything else I might be able to assist you with? Then this will definitely help you. Sounds a little bit Satanic to me. I want something rugged that will still survive similar treatment, plus my job is quite labour intensive and I can find myself in situations where I've a lot of weight being supported on my legs etc furniture removals. So I'll email the support again. Android is the winner, no matter what I or anyone else thinks about it. Prashanth C: Thank you for waiting.
Ive been reading for the last 3 days, from many different sites and forums. Do you not have a supervisor to address this? They didn't recall units manufactured before this and gave no indication how many units may be affected. That is why even my old S6 Active which is now used by my girlfriend had a newer software and I thought I was stuck with the old 6. Cormac: Yeah, this sounds very ambiguous. What about the warranty issue? I purchased my S7 Active from eBay through a seller with a 99.
Hope I shed some light on this. There are so many mobiles are launched by Samsung in the last two years and going on this year. This device is not usualy sold network locked by Verizon. I'll be with you in just a moment. The company says it launched an investigation after two phones and that the manufacturing problems were corrected approximately one week after our results were published on July 8. Cormac: Hi there, I have purchased a phone from an eBay seller that is brand new but the manufacture date is May 2016 and I believe this is before the July date where you fixed the waterproof issue that failed the consumerreports test. Then I was able to use kies3 and flash stock back again.
I am only wanting that the device will operate as advertised and described within the advertised limits and usage. Not to worry, I will assist you with required information. Chat InformationYou are now chatting with 'Prashanth C'. I see I am left with no other option but to test this in water before I start using it and if it gets damage, to send it back for a replacement. Every works well thanks again I was looking forward to this update for a while. Geetha A: If there is any physical or liquid damage it will not cover under warranty. Consumer Reports asked whether consumers could check serial numbers or use other methods to determine whether their phones were affected, but Samsung declined to provide those details.
Monday through Friday, and 9:00 A. Also, in spite of the relative success some active owners have had with warranty service on water damaged phones in the early days after release I would expect that like all other manufacturers of water resistant handsets you will have less luck as time goes on, and as the waterproofing becomes less reliable. Prashanth C: I would like to inform you that we in chat support do not have the option to provide replacements. I'd at least like to know it's watertight. I've linked you to a statement from Samsung that says the opposite.
Like yourself, I bought the phone so it would last me. Because it has attracted low-quality or spam answers that had to be removed, posting an answer now requires 10 on this site the. You need to provide more. Geetha A: Thank you for waiting. The thing to take note of is what firmware you have now, and depending on that, it determines what firmware to flash. These all features come under the price tag of 34,999 variable. Chat InformationPlease wait while I transfer the chat to 'Prashanth C'.
Cormac: You can't just make up your own rules, there are laws in place to protect consumers in such cases and you must adhere to them. Prashanth C: No, only voice support team can provide you the exact information regarding replacing the phone. Cormac: yes Prashanth C: Thank you. Geetha A: I am sorry inform that Samsung will not replace the phone, the phone need to sent for Samsung service center for physical examine. Samsung says it has fixed a manufacturing problem that caused some Galaxy S7 Active phones to fail in underwater conditions the phone was designed to withstand.